Showing posts with label Tracking System. Show all posts
Showing posts with label Tracking System. Show all posts

Friday, 22 March 2013

[BATTLE] LBC Express vs. JRS Express

I've been eyeing on some items but I couldn't buy it here in my place because there were no stalls near us. So, I decided to buy online (Ebay) and luckily, they have the product that I've been looking for. Of course, since it is online, it needs to be shipped for me to have it.

I actually ended up buying in two different sellers. With that, they actually have different courier. One is JRS Express and the other one was LBC Express. Budget wise, you could probably save more if you're using JRS Express. For a a small pouch in LBC, I was asked for Php155 and for JRS, I was asked for Php125 in the large pouch. Well, actually, LBC's pouch is bigger. I mean, the pouch that my seller used was actually for letters so yep.

But you know, it's my first time buying online and it just so happen that I had two transactions with different courier and with that, I tried using both their tracking system online. Even though there were some people who have problems on tracking their parcels/package, I was amazed how LBC updated their delivery information. Reading reviews online, I actually thought that it's not going to work out. I ended up wrong though. I could see the location of my parcel and what time it was delivered in the branch where I'm going to pick it up.

But sadly, I was really devastated with JRS' tracking system. Everytime I check on their system, all I could get was "We could not find your query, please contact our customer service hotline" or worst, "Invalid tracking number". Holy cow! How could I monitor my parcel then? I'm certain that the tracking number that I'm entering was right! Good thing (I don't even know if I really consider it good) that I found their facebook page. They actually reply really fast. Faster than Air21. But when I asked through message about the location of my parcel, they took too much time to reply saying that I'll be having it the same date that I'll be receiving my parcel from LBC after the lunch break. Yay!

LBC Express Tracking System

JRS Express Tracking System

So, I actually went to LBC and JRS today hoping that it is ready to pick up. And TADA! I got my package from LBC Express. Hohoho! I'm really excited to open them but I actually restricted myself but I ended up opening them anyway. Hehe.. Excited freak here..

However, I actually went to JRS Express twice. First was at 10am and as expected, it wasn't there yet and I said I'll just check it again later. So I went to school and went back at around. I was expecting for my parcel and brought with me a backpack so that I would be putting it there to prevent any hassle. BUT! I came back home with nothing. :( I actually went to facebook and asked about the status of my parcel and they actually told me that it is already in my branch and I was like HOLY COW! I went there twice and got nothing and I actually learned that it should be there already?! Just seriously. The personnel there was actually unfriendly especially the first guy that accommodated me. I'll go there tomorrow, first thing in the morning.

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The next day,

I went there to check if my parcel is already there at 12 noon and to my dismay, they said that I should come back at 3pm instead. Just seriously! But then they were friendlier than the other day so I let them through. At 3:30 pm, I got in their branch to check if my item is already there. And finally! The long wait is over. I got my items today! Yahoo!!! I'm gonna do a Ebay haul after this post so yep!

Budget wise, I'll go with JRS Express. I know it looks like I paid more than the shipping fee I paid for LBC but then again, we need to take in considerations. But then, service wise, LBC was more accommodating so I'll choose them. I know there were some problems that other people encountered through LBC, but my experience was better there. Well, maybe because the parcel came from different places, but the thing that they said in JRS' customer service was contrary to what the branch actually tells me. So overall, for now, I'll go with LBC.

Any experiences with them that might be contrary to my experiences are beyond my powers.